Employers, do you know what apps your employees are using? That’s the question posed by a recent article in the WSJ. (See Companies Don’t Know What Apps Their Employees Are Using). My guess is that the answer to this important question is, “No.” Here are my top tips for how not to be the employer discussed in the WSJ article.
First, have a policy about employees’ use of cloud-based apps to save work-related documents. Consider prohibiting employees from saving work documents to cloud-based storage accounts such as Dropbox, SkyDrive, and Box.net. Also consider prohibiting employees from backing up the contents of their work laptops to cloud-based back-up accounts, such as Mozy and Carbonite.
Second, communicate your policy to all affected employees. If employees don’t know about the prohibitions, your policy is unlikely to have the desired deterrent factor. This means that your policy needs to be written in plain English and that it should be publicized to employees in a way that will actually be heard.
Third, enforce the policy. Don’t make exceptions. If an employee violates the policy, the employee should be disciplined accordingly. Even if the employee is your favorite employee. And even if the employee complains a lot about the policy—and claims that he or she needs the online storage and/or back-up accounts. The answer is “no.” And that answer must be consistent, regardless of how loudly an employee complains.
As a bonus point, I’ll note that employers should consider having all employees execute a confidentiality agreement. The agreement can be very brief—a paragraph long does the trick, most of the time. But the key is to have all employees execute the document. And, ideally, have the employees reaffirm their adherence to the confidentiality agreement on a yearly basis.
A lot of additional work? Yes. But, if you have an employee who defects to a competitor and takes with him several gigabytes worth of your confidential data, the extra “work” will be worthwhile. You’ll be glad you have taken these steps—and don’t hesitate to thank me for the great suggestions.