Recently in Employee Engagement Category

Friday Funnies: Motivational Poster of the Future?

Posted by Molly DiBiancaOn March 2, 2012In: Employee Engagement, Just for Fun

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Sheldon Sandler took the picture below during a recent trip to Granada. Yes, it's a real picture of a real sign on the outside of a real factory.

Granada.png

Admittedly, the picture evokes mixed emotions for me. Part of me cheers, happy for the employer who attempts to set a positive tone for workers about to start their workday.

On the other hand, though, the sign seems to send, well, a bit of a mixed message, doesn't it? Nothing like beating someone with a baseball bat imprinted with a motivational message as a technique to motivate workers, right?

Either way, the sheer extremity of the sign makes me laugh. And that's enough of a reason to post it as this Friday's Funny. Enjoy and have a great weekend!

They Say It’s Your Birthday

Posted by Adria B. MartinelliOn February 2, 2011In: Employee Engagement

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Today is my daughter’s 7th Birthday. She got out of bed early and excited. She gave extra special attention to the clothes she picked out, and triple-checked her pony-tail was just so. Walking into school with her birthday cupcakes, she bounced with each step. As we approached her first-grade classroom, her teacher exclaimed “the birthday girl is here!” and her classmates shouted out in unison “Happy Birthday Gianna!” and proceeded to embrace her in a group hug. She was grinning from ear to ear the entire time, because she felt special. gift wrapped with pink paper and bow

Watching the morning unfold for my daughter got me thinking about birthdays and feeling special. There are not many opportunities in our adult lives where we feel like a 7-year old on her birthday. A lot of press has been given lately to what is viewed as “excess” in some public employment positions. Indeed, in these tough times, the public does not- and probably shouldn’t - have much tolerance for such perks. One public agency in New Jersey was recently assailed for, among other things, giving employees their birthdays off (or a bonus if they worked on their birthday). The horror! Birthdays off??

WAY back in 2007, in pre-recession time, employers devoted considerable time and energy to how to recruit and retain talented employees. In today’s economy, where most employees are just grateful to have a job, this topic is much more rarely discussed. But it costs money to hire and train new employees in any economy, and when the economy starts to turn, employees who feel under-appreciated will seize the first opportunity to take their talents to another employer who, for whatever reason, holds the promise of a happier place.

Layoffs and cut-backs have resulted in rock-bottom employee morale at many workplaces. There are a number of things that employers can do to boost morale, of varying costs. Maybe, just maybe, making employees feel special one day a year by giving them their birthday off is not such a bad idea after all!

I’m a Sucker for a Compliment

Posted by Molly DiBiancaOn October 21, 2010In: Employee Engagement

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Managers often underestimate the power of a simple compliment. A timely, sincere compliment costs nothing to give but can yield terrific returns. Yet, many leaders regularly fail to take advantage of this tool. And some people yearn for compliments more than others. With these employees, recognition of a job well done or praise for a victory is even more powerful. Compliments can be given directly to the individual or they can be communicated to the individual's peers, colleagues, or supervisors.  

Recently, a former colleague of mine was put up for a promotion. It would have meant a great deal to her--and to her commitment to her employer.

She didn't receive the promotion. To say she was disappointed would be a gross understatement.

starHer manager felt terrible about the turn of events. When he told her the bad news, he hurried through the explanation, failing to properly explain exactly what had occurred. Perhaps believing that the less he said and the shorter the discussion, the less she'd suffer. Wrong.

After she'd had time to digest the course of events, her only real complaint was not about her disappointment in not getting the new job. It wasn't even about the company's handling of the promotional process. And it wasn't about the manager's short explanation of what had occurred. Her only real complaint was that she felt so unappreciated at the end of it all. Had her manager only taken a moment to say that, despite the setback, the employee was still a highly valued member of the team and to assure her that the outcome of the selection process was not a reflection of the contribution she made to the organization.

In the case of my former colleague, a difficult setback for the employee could have been softened considerably by a simple compliment.

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Be Kind to Your Employees – The Bad Publicity Isn’t Worth It!

Posted by Lauren E. MoakOn August 10, 2010In: Employee Engagement

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A recent spate of highly-publicized stories about employees quitting their jobs have given our attorneys a good laugh—and caused us to think about good employer-employee relationships.
The most popular story so far is that of Steven Slater, a JetBlue flight attendant who quit after he was hit in the head with a piece of luggage while trying to convince an unruly passenger to stay in his seat. It appears that after being hit, Mr. Slater lost his cool, used the airplane’s intercom system to curse at the unruly passenger, grabbed a beer from a beverage cart, and then made a dramatic exit from the grounded plane by deploying the plane’s emergency shoot. CNN reports that during his intercom rant, Mr. Slater stated that “I’ve been in this business 28 years and I’ve had it.”

A similar story involving a woman named Jenny is also making the rounds. Jenny apparently quit her job in a series of pictures circulated to her entire office. Jenny was spurred to action after overhearing her boss call her a HOPA, which she later learned stood for “hot piece of ___.” In response to her boss’s inappropriate remarks, Jenny shot 33 pictures of herself holding a whiteboard. Each picture included different text on the whiteboard, describing the unpleasant treatment that Jenny had suffered as an office assistant. Among the pictures was one revealing that her boss spent 19.7 hours per week playing online games.

Both Steven and Jenny are currently receiving a tremendous outpouring of support online. This support likely derives from the fact that everyone has had a bad job, and wished that they could quit with gusto! As TIME noted, Slater “got to do what so many people wish they could do—tell off a rude customer, then quit, triumphantly. Which makes him, for today at least, an Internet folk hero.”

While these stories are endlessly entertaining to the on-line community, no employer wants to be on the receiving end of this type of publicity. So treat your employees well, and minimize the incentive for them to quit with a flourish. A new rule of thumb might be that if you wouldn’t want your conduct circulated to the office via 33 whiteboard images, you probably shouldn’t be acting that way.

{Update: The day after this post was published, the "HOPA" story was revealed to be a fake. Nonetheless, the lesson for employers--be nice to your employees--is still applicable.}

Top Small Company Workplaces 2010

Posted by Molly DiBiancaOn June 8, 2010In: Employee Engagement

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Some small businesses have managed to come out on top--despite the difficult economy. In this month's edition of Inc. Magazine 20 small businesses are celebrated as the Top Small Company Workplaces.  The winners and 20 finalists are selected by Winning Workplaces and are recognized for achieving business success through exemplary people practices and outstanding workplace cultures.image

Winning Workplaces reports some of the highlights of the 2010 award winners:

  • 100% of winners profitable in 2009
  • 90% of finalists profitable in 2009
  • 36% average revenue growth, 2007-09
  • Ability to weather bad times with the good: average of 28 years in business
  • High average employee tenure of 7 years
  • Low average turnover of 8% across 18 diverse industries

More information on the winners and finalists of this award is available at the following links:

Delaware Employers, What’s the Problem?

Posted by Molly DiBiancaOn February 17, 2010In: Employee Engagement

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Delaware employees are not very satisfied with their work. In fact, according to the results of a recent Gallup poll, Delaware workers are the least satisfied in the entire country. When Delaware reporter Eric Ruth alerted me to the poll results I was, admittedly, stunned. I never would have guessed that the employers in our State are failing so badly to keep their workforce engaged. Being a self-proclaimed evangelist for the workplace-engagement initiative, I feel compelled to do whatever I can to improve Delaware’s wretched statistics. But where to start? How about with the basics.

Employee engagement can be difficult to define. I’d suggest that it consists of two types of passion. The first passion is felt towards the employer; the second is towards the work. For example, a nurse may love her work (i.e., providing health care to those in need) but may detest her employer. A disengaged employee, on the other hand, also is passionate about his employer and about his work. The difference, though, is that the passion he feels is a negative one. In the worst case scenario, the disengaged employee is passionate about sabotaging his employer and its efforts.

Good Reads for Human Resources Professionals

Posted by Molly DiBiancaOn February 15, 2010In: Employee Engagement, Retaliation, Women, Wellness, & Work-Life Balance

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The February 2010 issue of Law Practice Today, the webzine published by the ABA's Law Practice Management section, is now available and can be read in its entirety at the Law Practice Management section's website.  I was the issue editor for this edition, which focuses on the Human Resources side of management.  The articles are great and offer lessons that apply to all industries.  They include:

Managing Your Relationships With Your Staff

Avoiding Retaliation Liability

Fostering an Entrepreneurial Spirit in Associates

Taking a Break From the Professional Hurricane

How Law Firms Can Use an Ombudsman to Resolve Conflicts

Appreciating the Difficulty Involved in HR Issues

Important Keys to Practice Success

Outsourcing Legal Support Services

Hardcore Scanning for Law Offices of Any Size

Women Rainmakers: Wanji J. Walcott, American Express

28th Edition: What's Hot in Technology for 2010 (Podcast)

All of the articles are excellent but I want to give an extra-loud "thanks" to fellow employment-law bloggers, Jon Hyman of the Ohio Employment Law Blog, and Phil Miles of Lawffice Space, who each wrote features for the webzine.  John authored Avoiding Retaliation Liability, which deals with the hottest topic in employment litigation these days and gives great advice on how not to become a defendant in a retaliation lawsuit. And Phil wrote Fostering an Entrepreneurial Spirit in Associates, which reminds us of the undeniable link between engagement, motivation, and success. 

More Proof that Happy Employees Give Their Employers Lots of Reasons to Smile

Posted by Molly DiBiancaOn January 22, 2010In: Employee Engagement

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Fortune's Best Companies to Work For list is back. And the results are as fascinating as ever.

Software giant SAS landed top honors this year, jumping into first place from 13th in 2009. Although the top slot may be a new position for SAS, it's very familiar with the list--it's been named a "Best Company" for each of the 13 years the honor has been awarded. image

As the largest privately held software business, SAS employs more than 4,000 people in its headquarters outside Raleigh, North Carolina. The company hired 246 new employees in 2009. This statistic is notable not just because of the dismal economy and job market as a whole but also because of the company's incredibly low turn-over rate (2% compared to the industry average of 22%). For every available position, the company received 100 resumes.

The unusually high retention rate can be explained, at least in part, by the perks the company offers its employees. 100%-paid health-care, two on-site day care centers for up to 600 children, as well as summer camp, subsidized cafeterias are just some of the benefits. Google modeled its renowned program after SAS, if name dropping is of any interest. The incredible perks may help explain why the average employee takes only 2 sick days each year.

But SAS says there is another reason for the enduring dedication of its workforce--trust. Most employees set their own schedules and no one keeps tabs on who arrives first in the morning or is first to leave at the end of the day. The company explains that this feeling of trust is a result of an engrained mentality not to treat employees "like criminals."

In short, SAS's strategy of keeping workers happy has generated a fiercely strong and long-lasting sense of loyalty, which, in turn, has meant global success for the entire enterprise. More proof that a happy and engaged workforce means a fiscally healthy organization. So, what are you doing to keep your employees happy and engaged today?

What Can Employers Learn From Obama and the Nobel Peace Prize?

Posted by William W. BowserOn October 13, 2009In: Employee Engagement

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What Can Employers Learn From Obama and the Nobel Peace Prize?

Last week’s announcement that President Barack Obama would receive the Nobel Peace Prize ignited a firestorm of criticism in this country and across the world. Many felt that Obama had not yet achieved sufficient tangible results to warrant receiving the award. Maybe so.

But in rushing to condemn the Nobel Committee, they may be missing the message that Committee was trying to send. It is clear that the it was trying to reward behavior that it saw as positive and to encourage such behavior in the future. Employers do this every day – in pay raises and performance evaluations. But many go much further. Why? Because positive reinforcement works.

How should you go about rewarding and recognizing the employees? Here are five tips:

First, take the time to figure out what type of recognition best motivates each of your employees. Some employees like public recognition, while others value informal pats on the back, personal gifts, or social activities.

Second, make the recognition timely. Just as inappropriate behavior should be corrected immediately, excellent behavior should be rewarded promptly. Don't delay in recognizing employees' achievements.

Third, tailor the level of the recognition to the performance. An employee who performs well on one day should not be recognized in the same way as the employee who has performed at an exceptional level all year. This can lead to bad feelings on the part of those who have worked the hardest but receive the same reward.

Fourth, encourage your supervisors to seek out and reward good behavior. Give them concrete examples of the kinds of behavior you are trying to encourage and ways that it can be recognized.

Fifth, remember that a heart felt thank you given face to face can be just as powerful as a written memo, a plaque, or a party. As my mom always says, “It’s the thought that counts."

In sum, recognition, individually tailored and timely offered, is a powerful motivator for employees to achieve excellent performance. If you don't take your employees for granted, they won't take their jobs for granted.

Recognizing the Top Small Workplaces

Posted by Molly DiBiancaOn September 28, 2009In: Employee Engagement

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The WSJ today recognized the Top Small Workplaces in its third annual report featuring the best small employers in the country.  The fifteen winners, which were complied in partnership with Winning Workplaces, were selected based on their continued investment in their employees.  The winners were selected from nearly 630 nominations, pared down to 35 finalists. 

Congratulations to the 2009 Top Small Workplace winners:

  • Advanced Technology Institute, North Charleston, S.C.
  • Analytical Graphics Inc., Exton, Pa.
  • Anthony Wilder Design/Build Inc., Cabin John, Md. superhero cheesy
  • Bailard Inc., Foster City, Calif.
  • Barfield, Murphy, Shank & Smith PC, Birmingham, Ala.
  • Censeo Consulting Group, Washington, D.C.
  • Heavy Construction Systems Specialists Inc., Sugar Land, Texas
  • Mike’s Car Wash Inc., Indianapolis
  • Radio Flyer Inc., Chicago
  • Root Learning Inc., Sylvania, Ohio
  • Skyline Construction Inc., San Francisco
  • Steppenwolf Theatre Company, Chicago
  • The Railroad Associates Corporation, Hershey, Pa.
  • Tohono O’odham Nursing Care Authority, Sells, Ariz.
  • Woodmeister Master Builders Inc., Holden, Mass.
  • What can you do today to create the kind of workplace that engages employees?

    Have You Thanked Your Team Members Today?

    Posted by Molly DiBiancaOn August 31, 2009In: Employee Engagement

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    I recently read The Carrot Principle, an absolutely fantastic book about motivating employees through reward and recognition. It was such an incredible book that I immediately bought five more copies, which I sent to some of my clients who are particularly in tune with the wonders of an engaged workforce.  The recently published second edition of The Carrot Principle includes a wealth of research that supports what I know to be true:  Happy employees are the key to a successful organization.  And happy employees are those who receive consistent recognition for the work they do. thank you 3d red bubbles

    If you are a manager who is worried that recognition will create an "entitled" workforce, whose demands increase the more recognition they receive, read this book. Your worries will be disproved.

    If you are a manager who does not have a formal system for recognizing and rewarding your direct reports but you fundamentally believe that recognition is valuable, read this book.  You will learn why you need a real system to ensure recognition is done effectively. 

    If you are a manager who already has a formal system in place for recognition and reward, buy this book and send it to your manager, the President, or CEO of your organization.  Help them learn why recognition must be in place throughout the company.

    And, if you're not a manager, read this book. Everyone can make a difference by showing gratitude to others every day. Gratitude is a grass-roots movement and it takes just one person to start an engagement revolution.

    If Only a New Backpack Would Do It

    Posted by Adria B. MartinelliOn August 10, 2009In: Employee Engagement

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    My 5-year old was expressing a bit of trepidation about starting kindergarten this fall. In preschool, the students decorated their own “totes,” which they were then required to use for transporting their belongings to and from school.

    In preparation for her start in kindergarten this fall, together we selected a brand new backpack with matching lunchbox from L.L. Bean.  Original Junior Original Book Pack, Blue Flower-Patch Print, monogrammed, for those who must know. Employee Engagement and Motivation

    All of the sudden, her tune changed. She insisted on sporting the new backpack to camp, even though I’d foolishly thought we could “save it” for school in September. She pronounced that no longer would she look like a 4-year old with her lame “tote bag.” She’d instead look like the mature 5-year-old, almost-kindergartner that she was.

    If only this was all it took to reinvigorate employees and make them excited about the workplace. So what does it take, and are efforts by the employer in this regard still necessary and relevant in the current economy? The answer is: not as much as you may think, and YES. My colleague, Molly DiBianca, has written and presented much in this area. As we get ready to start a new school year, and students get a “fresh start” – now is a good time to review your workplace policies and see what you can do to get your employees excited, too.

    Prior Posts on Employee Engagement

    How Employees Can Boost the Bottom Line by Wasting Time*

    Top 10 Ways Managers Can Engage Employees

    How to Engage Employees--For Free

    5 Things Employers Should Know about the Engagement of Gen Y Employees

    What Does It Take to Be "Best Place to Work"?

    The Real Price of Pulling Perks and 5 Free Ways to Reward Employees

    How Employees Can Boost the Bottom Line by Wasting Time*

    Posted by Molly DiBiancaOn August 5, 2009In: Employee Engagement

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    Ever wonder how many brilliant ideas go wasted inside your company?

    Maybe you don't have to.

    For years, Google has been providing engineers with "20 percent time," a policy that grants programmers 20 percent of their time to work on independent projects of their own creation. The policy has generated such successful programs as Google Suggest, Adsense for Content, and Orkut. Perhaps more importantly, it contributes to Google's ability to attract and retain the best and brightest.  flying ties

    But what works for Google may not work for everyone. Some argue that Google's "20 percent time" operates as an extension of their company culture. The type A, driven programmers interested in working at Google aren't exactly your 9 to 5 types. "20 percent time," to them, often means evening and weekends working on the fun stuff.

    However, just because your employees may not fit the Google mold doesn't mean that they don't have valuable ideas to contribute. I spent my former life as a manager in a 9 to 5 industrial environment. I never ceased to be amazed by how effectively my people could solve problems and make processes more efficient. All it took was me taking the time to get their input. More importantly, few things breed loyalty like making sure your employees know that they have something to contribute beyond their standard duties.

    So, maybe you're not ready for "20 percent time." But, next time you've got a problem to solve, experiment with getting some input from the people who work in the problem everyday. You may be surprised by the solutions you never would have thought of.

    You may want to review this interesting dialogue about the benefits and drawbacks of a program structured to fit the Google model

    *This post was written by guest blogger, Thomas Williams, a summer associate in Young Conaway's 2009 Summer Associate Program.  Thanks, Thomas!

    Tweet Me! It's Friday, for cryin' out loud!

    Posted by E-LawOn July 31, 2009In: Employee Engagement, PDFs, Social Media in the Workplace, Women, Wellness, & Work-Life Balance

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    Twitter continues to gain popularity and I've jumped on the bandwagon.  Here are my "tweets" from this week, grouped into rough categories by topic.

     

    Social Media

    Video HowCreate an Account in LinkedIn (via Professionally Speaking) http://bit.ly/R130x Now you've got no excuse to avoid #social #networking

    Using Twitter as a teaching tool (via #elearning future) Twitter_logo.jpeg

    RT @mashable High School Admins Coerce Cheerleader for Facebook Password http://bit.ly/1O2xWf (and then disclose the info on her pers. pg.)

    RT @fyiscreening4 Tips On How To Use Social Networks For Employee Screening (from N.Y. Law Journal)  http://bit.ly/j3zcv

    RT @Twitter_Tips Top 10 Rules of Twitter Etiquette: http://ow.ly/iekG --Share this guide: http://bit.ly/44Vft3

    RT @LissaLawyer: AmLaw Daily asks whether the Future is "Oh So Social" http://bit.ly/LmVpV

    RT @HRSocialMedia: White House using LinkedIn to get comments from small business on health care reform http://tinyurl.com/lcnexv

    Canada's #privacy commissioner gives #Facebook a failing grade http://bit.ly/5VCoh (RT: @cybercourt)

    RT @mashable Top 5 Funniest Fake Facebook Pages http://bit.ly/bkPDV. Slate's fake Obama #Facebook page is a riot

     

    Legal

    FTC has postponed (again) the start of its "Red-Flag Rule" until November due to ?s re: how to comply. http://bit.ly/drImZ

    Thanks to @MelanieMcClure for mention of my "anti-harassment policy tip sheet" http://tinyurl.com/mhh5hn

    RT @Eric_B_Meyer: Philly Inquirer article rips Sen. Specter for wavering on #EFCA.

    In Philly, $10m #verdict in police officers' race-bias suit cut to $30k max per Title VII cap http://bit.ly/KJJoH

     

    Presentations and Public Speaking

    Delaware gets its own #Ignite night! (via The News Journal) YCST E-law did #Pecha Kucha back in April w/great response. http://bit.ly/OLi09

    RT @pptninja: 31 Flavors of PowerPoint - Part I http://bit.ly/Dvdxb #ppt (Great post re: diff. presentation styles needed diff. settings

     

    Work-Life Balance

    WSJ's The Juggle talks about how we handle pressure differently at home vs. at work. Is there anyone who doesn't? http://bit.ly/xaNwW

    RT @DrDavidBallardRT @jessicapeterson Employees financial problems cost employers $4.5 billion annually (BusinessWeek) http://bit.ly/TiM3b

     

    The Paperless Office

    RT @DisabilityTips 6 Myths of Going "Paperless" | Colorado Social Security Law http://bit.ly/nYAJV

    Why are fed courts so opposed to #technology in the #courtroom? NY lawyers want the rules changed. Agreed. http://bit.ly/11WvzD

    Great #acrobat article re: What You Can Accomplish With Adobe Acrobat Forms http://is.gd/1NqkM RT @acroboy: RT @wikiatech.

     

    Management & Leadership

    Here's a real shocker from @nytimes: Corner Office: No Doubts: Women Are Better Managers http://bit.ly/3eFOVv (via @wbowser)

    Great book on management: Not Everyone Gets a Trophy by Bruce Telgan. Supposed to be re: Gen Y but is applicable to all http://bit.ly/EB3mj

    RT @hrmagazine: PricewaterhouseCoopers offers program to develop 1st-yr college students. http://bit.ly/M9H7s Great idea for #GenY!

    Fourteen Leadership Traits for Success*

    Posted by E-LawOn July 31, 2009In: Employee Engagement

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    Leadership is an important factor to the success of any organization. Likewise, being a good leader is often an important component to the success of an individual in his or her career. Possessing leadership abilities is not only important when interacting with subordinates, but also when interacting with peers, supervisors, and individuals from other organizations. People are more willing to work for or with a person who has leadership abilities than they are to work for or with a person who does not.  leadership

    The United States Marine Corps has identified fourteen traits that good leaders possess: justice, judgment, dependability, integrity, decisiveness, tact, initiative, enthusiasm, bearing, unselfishness, courage, knowledge, loyalty, and endurance. Marines remember these fourteen leadership traits through the mnemonic device “JJ DID TIE BUCKLE.” Each of these leadership traits will be briefly discussed.

    Justice is the quality of being consistent and impartial. A person displays this quality by giving rewards and punishments based on merit, not favoritism.

    Judgment is the ability to think about things clearly and calmly, and the ability to weigh facts and possible solutions in forming an opinion or deciding on a course of action.

    Dependability is the certainty and confidence others have in one’s ability to properly perform duties. A good leader can be counted on by supervisors, peers, subordinates, and clients alike.

    Integrity is the honorableness of character and soundness of morals. A person that has integrity is, among other things, honest and uncorrupt.

    Decisiveness is the ability to make decisions timely and to announce them in a clear manner. While it is important to think about issues clearly, there are times when a quick decision may be necessary.

    Tact is the ability to interact with others without creating offense. Good leaders know what to say and how to act in situations in order to maintain favorable relationships with others.

    Initiative is taking action in the absence of instructions. A good leader does not always wait to be told what to do.

    Enthusiasm is the display of sincere interest in the performance of duty. An enthusiastic leader is better able to motivate others in the performance of their duties.

    Bearing is the creation of a favorable impression in appearance and personal conduct.

    Unselfishness is the absence of providing for one’s personal advancement or comfort at the expense of others or one’s organization.

    Courage is the mental quality that recognizes fear, but enables one to proceed in the face of it with calmness and firmness. Although courage may seem important when leading a military unit into battle, and not so important when supervising an office, courage is an important trait for all leaders. An office manager must have the courage, for example, to deny an employee’s vacation request when necessary or to speak in front of a large audience.

    Knowledge is the understanding of a science, art, or technique. A good leader continually seeks to improve his or her understanding of a subject and seeks challenging assignments.

    Loyalty is the quality of faithfulness to one’s supervisors, subordinates, peers, and organization. You cannot expect others to be loyal to you or your organization if you are not loyal to them or the organization.

    Endurance is the ability to withstand fatigue, stress, pain, and hardship.

    Although some of these traits may be more important in some situations than in others, the presence and development of each of these fourteen leadership traits can mean the difference between a smoothly run organization and an organization plagued by strife.

    *This post was written by guest blogger, Paul Loughman.  Paul is a 3L at the University of Virginia School of Law.  Paul served as a Marine prior to college and is one of the outstanding summer associates participating in Young Conaway Stargatt & Taylor's Summer Associate Program this year.  Thanks, Paul!