People manage email in different ways. Some of us use our Inbox as a task list, filing everything that does not need attention. Others use their Inbox as a storage site for any email that they may ever want to refer to again. You can imagine which group is better liked by IT departments across the globe.
We also have different standards for what is and is not acceptable from a usage or style perspective. Emails that disregard sentence capitalization, for example, opting to use only lower-case letters, may drive some readers bonkers. Others may be more troubled by email senders who elect to use an atrocious and distracting “stationery,” which translates roughly to a pale beige background with fuzzy gray dots arranged in a grid pattern on which it is impossible to read any text smaller than 24 pts in bold font.
But what about the content of our emails? There are tricky aspects of that, too, as many of us are all too well aware. Why is it that readers so often misinterpret messages as having a far more sinister or simply unfriendly intent?