Robert Sutton’s book, The No A**hole Rule, has been an eye-opener to many, myself included. In his book, Sanford Professor Bob Sutton (pictured below) addresses a message sure to resonate with every employee who has ever worked with or for a toxic coworker or boss.
Michael P. Masklanka, managing partner of Ford & Harrison in Dallas, has written a top-rate article for the April 2008 edition of In-House Texas titled, No Jerks Allowed: How and Why to Stop Angry, Rude and Demeaning Workplace Behavior.
The piece is heavy on the human-touch element that is essential for an effective work environment. But for each antecdote, Maslanka follows up with a hard-hitting statistic, many of which derived from Robert Sutton’s book (or, as I like to call it, “The HR Bible”), The No A**hole Rule.
Mike has been kind enough to share the article with our readers up North. Here’s an excerpt to whet the appetitie. Mike is discussing the revealing results of a “jerk experiment”:
41 employees carried a palm-sized computer for two to three weeks. Researchers prompted the employees at random intervals to answer questions about their interactions with co-workers and then to rate their resulting feelings as positive, negative or neutral. Here’s the expected: 30 percent were positive interactions, 10 percent negative, the rest neutral. Here’s the unexpected: The negative interactions had a fivefold stronger effect on mood than the positive ones and thus took much longer to get over. Talk about radioactive.
For those of you who, like myself, are strongly “anti-jerk,”